This page contains Queen Bee Hair™ terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Queen Bee Hair, you that you are at least 18 years old (or have parent/guardian permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Queen Bee Hair for the sale and supply of any products. None of these terms & conditions affect your Statutory rights.


  • By ordering & purchasing any of our products, you agree to be bound by our Terms & Conditions
  • You will be responsible for paying all return/exchange shipping costs.
  • Prices are set and final at the date on which you place your order.
  • Shipping costs and payment fees are displayed at checkout for your information, before you confirm the purchase
  • 30 day return/exchange policy begins from the day you place your order and purchase your product.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • If any items become a return/exchange, they must be returned intact, unused and in their original packaging as per our instructions.
  • All hair care items are final sale.
  • Queen Bee Hair ™ will not be responsible for any damage or loss caused due to improper installation of Queen Bee or Just Be Long Extensions.



All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Please note that Queen Bee Hair™ represents an independent division of ZOMA HOLDINGS and that all prices listed on this website are for online purchases only.

Please make sure you have read our Privacy Policy and Terms and Conditions related to the use of this Website.

This website is owned and operated by Queen Bee Hair™ All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

Zoma Holdings ABN: 20 326 991 542

All prices displayed on the Queen Bee Hair™ website are in Australian Dollars and include GST where relevant. 


All major Credit and Debit Cards and PayPal are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Queen Bee Hair™ until paid for in full.


All orders are dispatched on the same day if ordered before 2pm AET, subject to availability. If products are not available at time of order you will be notified via email and given the option of back ordering. 

Queen Bee Hair™will make every reasonable effort to deliver items as quickly as possible and within time periods indicated; however, Queen Bee Hair™ will not be responsible for any delays in delivery which are beyond its control. 


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination.


For exchange of colour tell us the colour you would like your product exchanged for. You must provide us with a new Auspost Express Satchel, so we can send your new colour out to you, please also label the satchel with your name and address for quicker exchange service.

For returns, we will credit your original payment, minus any original postage incurred by Queen Bee, and $17.50 handling & administration fee. The refund process can take up to 5 working days, once returned product is received at the warehouse.

For exchanges or returns, new hair cannot be sent out, or any refunds processed, until the original hair is received and verified it is eligible for return or exchange. Once our Queen Bee Team are satisfied product and packaging is as new and unopened, your refund or exchange process will start.

If eligible, you will receive instructions and return/exchange form via email, to complete and include with the returned product.

We recommend using Auspost Express Post Satchel. It is the responsibility of the customer return the product securely and Queen Bee will take no responsibility for any lost or stolen items. Keep your tracking number in a safe place!


All items are carefully inspected before being sent out to customers. If you believe you have received a faulty item, please contact us at hello@queenbeehair.com.au and include the following information:

your name and order number, photo of packing slip and photo of damage or fault of product. If there are any faults with any product, QUEEN BEE will remedy by replacement or repair the faulty product once the original product is returned, and inspected for any faults. The consumer has a responsibility to use their goods in the way they were meant to be used, no responsibility will be taken for damage of goods, due to user error, or product misuse. Please see our FAQ section, which provides usage and care instructions for our products.


Queen Bee and Just Be Long Tape In Extensions are for professional use only, application by yourself or by an untrained technician/stylist will result in improper application and will compromise the effectiveness of the method.

Please use a qualified technician who adheres to our pre-application preparation and always follow Queen Bee Care Instructions to ensure full effectiveness of this extension method.

Queen Bee Hair ™ will not be responsible for any damage or loss caused due to improper installation of Queen Bee or Just Be Long Extensions.

Queen Bee will not refund any orders for issues with slippage.

After the contract of sale, Queen Bee Hair™ are not liable for any defects, damages, or misuse of products. Queen Bee Hair™ will not be held responsible for any damages caused to the consumer’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Queen Bee Hair ™ products at their own risk.

Queen Bee will not be held liable for any costs associated with the installation or removal of our products, no exceptions. 


In order to protect you and Queen Bee Hair™ from fraudulent transactions, Queen Bee Hair™ may provide your transaction-related information to a reputable third party organisation to perform an address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. Queen Bee Hair™ also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Queen Bee Hair™ chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Queen Bee Hair™reserves the right to withdraw this offer at any time.

Payment by Paypal, Mastercard or Visa in Australian Dollars only.

Queen Bee Hair™ has provided this information so that you can be aware of your rights and also the Terms and Conditions surrounding the use of this site.

Queen Bee Hair™ (“Site Owner”) maintains this site (the “Site”) for your personal entertainment, information, education and communication. Please feel free to browse the Site.

You may download material displayed on the Site for non-commercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not however, distribute, modify, transmit, reuse, report or use the contents of the Site for public or commercial purposes, including the text, images, audio or video without the Site Owner’s written permission.

Your access and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreement between you and Site Owner are superseded and of no force or effect.

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of Site Owner. Site Owner neither warrants nor represents that your use of materials displayed on the Site will not infringe the rights of third parties not owned by or affiliated with Site Owner.

While Site Owner uses reasonable efforts to include accurate and up-to-date information on the Site, Site Owner neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Site Owner.

Your use and browsing of the Site is at your own risk. Neither Site Owner nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provide to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Site Owner also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site.

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary.

Images of people or places displayed in the Site are either property of, or used with permission by, Site Owner. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere in the Site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of Site Owner and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Site Owner or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content of the Site, except as provided in these Terms and Conditions, is strictly prohibited. You’re are also advised that the Site Owner will aggressively enforce its intellectual property right to the fullest extent of the law, including the seeking of criminal prosecution.

Site Owner has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

Queen Bee Hair™ is not liable for any damages that may occur from the use or misuse of the products sold on this Site.

Queen Bee Hair™ may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.